How booking works
Short version: we help you decide, someone else takes the money. This page explains exactly where the handover happens and who is responsible afterwards.
The handover
Every booking button on this site is an ordinary link to another company’s website. It names that company — “View flights on Expedia”, “Compare crossings on Direct Ferries” — and it opens in a new tab so you can come back and keep reading.
From the moment that tab opens, you are on their site, under their terms. We do not see what you search for, we are not told what you book, and we have no access to your reservation.
Who is responsible for what
| This | Who handles it |
|---|---|
| Prices and availability | The provider. We never display either. |
| Taking payment | The provider, on their own site. |
| Issuing the ticket or confirmation | The provider. |
| Changes and cancellations | The provider, under the fare rules you agreed to. |
| Refunds | The provider. We cannot request, chase or issue one. |
| Delays, cancellations and compensation | The operator, and in some regions a statutory scheme. |
| Whether a journey is a good idea | That part is ours. |
Who to contact when something goes wrong
The rule that resolves almost every case: contact whoever charged your card. Not the airline if an agency sold you the ticket; not the hotel if a booking site holds the reservation. The seller is the one with the ability to change it.
- Flight cancelled or delayed — the operating airline handles rebooking and duty of care at the airport. If an agency issued the ticket, the agency usually has to action a voluntary change.
- Hotel booking wrong or missing — whoever holds the reservation. If you booked through an agency, the property often cannot alter it.
- Rental car refused at the counter — the supplier at the desk first, then the broker you booked through if you need a refund.
- Ferry cancelled for weather — the ferry operator for that crossing; they will normally rebook or refund the sailing, but not your onward costs.
- Cruise questions — the cruise line, or the agency if one sold you the sailing. They set the boarding deadlines, not the port.
What a link from here does and does not mean
A provider appearing on this site means we think it is a reasonable place to look for that kind of travel. It is not an endorsement of any particular result it shows you, and it is not a statement that it will be cheapest. We have no partnership, agency agreement or authorised reseller status with any company linked from this site.
We also have no affiliate relationship with them yet. As of 11 September 2026, no link on this site earns us a commission — every one goes to the provider’s ordinary public website. If that changes, links that pay us will be marked, and this page and the disclosure page will say so.
Why we do not have a search box for flights
Because a search box that takes your dates and destinations and then does nothing with them is worse than no search box. A real fare search needs a supported integration with a provider that can return live inventory. We do not have one, so we do not pretend to.
What we do have is a guide search that searches the guides actually published here, and category pages that send you to providers who can run the real search.
Practical advice for booking anywhere
- Pay by credit card where you can. In many countries it adds a layer of protection that debit cards and bank transfers do not.
- Screenshot the price, the fare conditions and the cancellation cut-off at the moment you book. Terms pages change.
- Check the cancellation cut-off in the provider’s time zone.
- For anything with a hard deadline — a cruise, a ferry, a wedding — buy the legs with the most slack you can afford, and consider travel insurance that covers missed connections between separate bookings.